New Horizon Security President and CEO John “J.J.” Frazer believes that putting people first has enabled him to expand his business while maintaining the quality of service that established New Horizon Security as one of the largest independent providers of armed and unarmed security services in the Mid-Atlantic region.
In keeping with this philosophy, New Horizon Security developed the Excellence in Service Challenge for select contracts. This biannual challenge for armed security officers includes a physical fitness test, written examination, and a firearms proficiency test. Officers must fulfill each test’s minimum requirements to remain in service. Once the testing is completed, the highest scorers are rewarded with a $1,000 bonus.
The Excellence in Service Challenge winners are celebrated as examples of skilled security officers that remain well-informed on private security policies and procedures. The tests are administered every six months not only to be certain that all officers are consistently performing at a high level, but also to give New Horizon Security a chance to reward those officers who show the most dedication and skill.
By prioritizing security officer training and development, New Horizon Security has been able to provide an unmatched level of customer service throughout the past 17 years of growth.
“Focus on your people. Remember where you came from, what made you who you are,” said Frazer. “Our officers are the foundation of our business. I knew if New Horizon Security was going to grow, it would have to be from the inside out.”
The Excellence in Service Challenge is only one aspect of an organization-wide culture at New Horizon Security. As a family-owned business, customer service and safety are the guiding principles of every decision. This has had a wide range of effects throughout the company, including the establishment of the New Horizon Security Training Academy, which allows the company to control the quality of security training received by each officer.
A people-first philosophy is more than any individual policy, it is a critical commitment to your employees and the services you offer.